Privacy Policy
Effective Date: January 1, 2023
This Privacy Policy explains what personal data Richpanel collects from website visitors, customers, and users of the Richpanel customer service platform, how we use and share it, and the rights you have over that data. It applies whether you visit our Sites, use the Richpanel Services, are a current or potential customer, or receive marketing communications from us.
1. Purpose and Scope
1.1 At Richpanel, we respect your privacy and data protection rights and recognize the importance of protecting the personal data we collect and process. This Privacy Policy is designed to help you understand what personal data we collect about you and how we use and share it.
1.2 When we refer to Richpanel, we mean Richpanel Inc ("Richpanel", "we", "us", "our").
1.3 This Privacy Policy applies to you if you:
- Visit or use our website (www.richpanel.com) or our social media pages (collectively, the "Sites");
- Use Richpanel's customer service platform, applications, and other services (collectively, the "Richpanel Services");
- Are a customer or potential customer of Richpanel;
- Receive marketing communications from Richpanel.
2. Personal Data Collected by Richpanel
2.1 Personal Data We Collect and Receive
- Registration and contact information: name, email address, phone number, company name, job title
- Account and payment information: username, password, billing address, payment card information
- Device and usage data: IP address, browser type, operating system, device identifiers, log data, usage statistics
- Service data: information about your interactions with the Richpanel Services, including customer service inquiries and responses
- Third-party source data: information we receive from third-party services, such as social media platforms or data enrichment providers
2.2 Cookies and Other Tracking Technologies
We use cookies and similar tracking technologies to collect some of the data described above. For more information about our use of these technologies, please see our Cookie Policy.
3. How and Why We Use Your Personal Data
We use your personal data for the following purposes:
- Providing and improving the Richpanel Services
- Communicating with you about our services and providing customer support
- Personalizing your experience with our services
- Sending you marketing communications (subject to your preferences)
- Ensuring the security and integrity of our services
- Complying with legal obligations
4. Sharing Your Personal Data
We may share your personal data with the following categories of recipients:
- Richpanel group companies
- Service providers who assist us in providing our services
- Advertising and marketing partners
- Professional advisors (e.g., lawyers, auditors)
- Law enforcement or other governmental authorities when required by law
- In connection with a business transaction (e.g., merger or acquisition)
5. Retention of Your Personal Data
We retain your personal data only for as long as necessary to fulfill the purposes set out in this Privacy Policy or as required by law.
6. Transfers of Your Personal Data
6.1 Richpanel Services and Sites, and our Help Center domains are provided and hosted in the United States. If you are located outside the United States, we may transfer, and process, your personal data outside of the country in which you are resident to other Richpanel Group Companies and our service providers.
6.2 Certain recipients (our service providers and other companies) may also transfer personal data outside the country in which you are resident. We will ensure that an appropriate transfer agreement is in place to protect your personal data.
6.3 If you are a resident of the EEA, the UK or Switzerland, we will protect your personal data when transferred outside of these regions by complying with the applicable regulations and ensuring appropriate safeguards are in place.
7. How We Store and Safeguard Personal Data
We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage.
8. Your Privacy Rights and Choices
Depending on your location, you may have certain rights regarding your personal data, including:
- The right to access, correct, or delete your personal data
- The right to object to or restrict certain processing of your data
- The right to data portability
- The right to withdraw consent (where processing is based on consent)
To exercise these rights, please contact us at support@richpanel.com.
9. Children's Privacy
Our Services are not intended for use by anyone under the age of 16. We do not knowingly collect personal data from children under 16.
10. Changes to this Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at: support@richpanel.com.
12. Additional Information for California Residents
12.1 Scope
This Section applies only if you are a California resident. "Personal Information" has the meaning given in the California Consumer Privacy Act ("CCPA").
12.2 Your California Privacy Rights
You have the following rights:
- Right to Information/Know: Request specific information about the personal information collected in the past 12 months.
- Right to Access: Request a copy of your personal information collected over the past 12 months.
- Right to Correction: Request correction of inaccurate personal information.
- Right to Deletion: Request deletion of your personal information.
- Right to Opt-Out of Tracking for Targeted Advertising.
12.3 How to Exercise Your Rights
You can submit requests to exercise your rights by contacting us at support@richpanel.com or by mailing us at 1885 Cabana Dr, San Jose, CA, 95125, USA, Attention: Compliance.
12.4 Personal Information That We Collect, Use and Disclose
| CCPA statutory category | Personal Information we collect | Business/commercial purpose for collection | Categories of third parties | Categories of third parties with whom we share PI |
|---|---|---|---|---|
| Identifiers | Registration, contact, and company information | Providing Richpanel Services, improving the services, sending marketing communications | Richpanel group companies, Service providers, Advertising partners | Advertising partners |
| Professional or employment-related data | Registration, contact, and company information | Providing Richpanel Services, improving support | Richpanel group companies, Service providers, Advertising partners | Advertising partners |
| Financial information | Payment information | Providing Richpanel Services, complying with legal obligations | Richpanel group companies, Service providers | None |
| Internet or network information | Device data, Service data | Providing Richpanel Services, improving services | Richpanel group companies, Service providers | Advertising partners |
| Sensory information | Registration, contact, and company information | Managing event registrations | Richpanel group companies, Service providers | None |
| Inferences | Data derived from the above categories | Improving services, sending marketing communications | Richpanel group companies, Service providers | Advertising partners |
Richpanel Privacy Policy (Additional Disclosures)
Introduction
Richpanel values privacy. This document explains what information we collect, how we process it, and your options.
Information collected by the company
We collect identification information such as name, email address, and payment information, along with data from web tracking technologies.
How do we use the collected information
The information is used to provide services, improve customer support, and for marketing purposes.
Information collected by third parties
We may share information with third parties for various purposes, including payment processing and analytics.
Security of collected information
We maintain security measures to protect personal information from unauthorized access.
International transfer of personal data
Data may be transferred internationally; all steps are taken to ensure secure processing.
California privacy rights & disclosures
We do not respond to browser "Do Not Track" signals. Residents can request information about personal data shared with third parties for marketing purposes.
Changes in privacy policy
Our Privacy Policy may change periodically.
Children's policy
We do not knowingly collect information from children under 13.
Google API Services Disclosure
Richpanel utilizes Google's API services under privacy guidelines.
Your choice to opt-out
To remove your information from our database, contact us.
Contact us
For questions or complaints regarding this Privacy Policy, contact us at support@richpanel.com.